Refund policy
1. Strict No-Return Policy
At BMW ///M Trend, we do not accept returns on any products once they have been delivered. All sales are final. We strongly encourage customers to review product specifications, measurements, and compatibility carefully prior to completing a purchase.
2. Refund Eligibility & Conditions
Refunds are granted strictly under specific, qualifying conditions. A full refund or replacement will only be issued if one of the following criteria is met:
-
Wrong Item Delivered: You received an item that differs from the product listed on your order confirmation.
-
Damaged, Broken, or Defective Item: The item arrived physically damaged, broken, or in a non-working/defective state upon arrival.
-
Extended Shipping Delay: The shipment is stuck in transit and has not been delivered after more than 100 days from the date of shipment dispatch.
3. Customer Order Errors & Order Modifications
We do not offer refunds, exchanges, or returns for items chosen by mistake or due to incorrect selections made during checkout (e.g., incorrect size, model, color, or vehicle specification). Please double-check your shopping cart contents before finalizing your payment.
Order Modification Window:
If you realize you selected the wrong item by mistake, please contact us immediately. If your item has not yet been shipped, we can edit and update your order details. Once an item has been dispatched, no modifications, cancellations, or refunds can be accommodated.
4. How to Request a Refund or Order Modification
To request an order edit prior to dispatch or to submit a refund claim for a damaged, defective, or incorrect item, please follow these steps:
-
Send an email to our support team at: bmwmtrend@gmail.com
-
Include your full name and Order Number in the subject line.
-
For damaged, broken, non-working, or incorrect items, attach clear photo or video evidence showing the issue along with the packaging.
5. Refund Processing
Once your claim is submitted and verified against our eligible criteria, we will process your refund. Approved refunds will be automatically credited to your original method of payment within 5 to 10 business days, depending on your bank or payment processor.
Contact Information
For any questions or urgent order modification requests, contact us at:
Email: bmwmtrend@gmail.com